The Chocolate Story

worked in royal plaza, saying good evening and smiling at guests became so natural that i almost smiled at strangers on my way home from work. haha

but really felt contented when guests replied your greetings:))
i think i am starting to love my job. hehe

well, i'm not taught on anything regarding operations or having any impt responsibilities on hand, or probably people think that i'm doing such a brainless task but greeting guests. Actually this is a very important role, in the perception of a guests. After a hectic day, probably what you need a moment of concern or some warmth greetings that lights your face with a smile:))

There so much to learn about people relations.
1) Always Talk lesser and LISTEN more.
2) Always ask and never assume
3) YES, its not a good answer always, providing the best answer with reason would be it.
4a) If you want to please your guests, pleased your loved ones first.
b) If you are able to please your parents who brought you to this earth, then shouldn't you learn to please the one that gives you the job(guests)
5) If people are unsatisfied, always ask for the reason, understand what they are thinking. This is because everyone has different views and perception about a thing. Only if your find the root of the problem, then you would be able to find the solution.
6) Always prompt questions to make people talk ( never force them too:))

I know the points above seems like common sense to many of you. Even to myself too. However, there are these are often the things that slipped our minds. I have learnt alot today, i hope to share. These words are not only for service providers but also for anyone. Build up your PR skills starting from your family and friends. :)) LOVE THEM!